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Conflict Management and Personal Safety Training
We are able to offer the following programmes:
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Conflict Management |
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Personal Safety |
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Personal Security |
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Physical Intervention |
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Violence & Aggression |
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Control & Restraint |
All courses are tailored specifically to meet the needs of Frontline Staff working within various sectors, including:
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NHS |
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Social Services |
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Youth Organisations |
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Government Agencies |
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Security Industries |
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Healthcare Teams |
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Training Sector |
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Service Industries |
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Charity / Community Organisations |
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Education Establishments |
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Housing Associations |
All Conflict Management, Staff Personal Safety, and Conflict Resolution training programmes and qualifications are in accordance with the National Occupational Standards - Managing Work Related Violence.
Various subject matter can be incorporated into the training programmes, including:
| Introduction |
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HSE Definition & examples of violent behaviour |
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Factors that can contribute to a confrontational situation |
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Conflict management & personal safety flowchart |
| Legislation |
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Criminal law regarding Self Defence |
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Health & Safety legislation (Optional) |
Safe & Secure Working Environment |
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Personal safety / security |
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Reviewing Environment Awareness, Threat Assessment & Analysis, Staff Personal Safety Policies and Procedures, Personal Safety / Security issues & procedures being undertaken. |
De-escalating & Confronting Situations |
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Indicators of aggressive behaviour |
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Levels of aggressive behaviour |
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Identifying aggressive signals and behaviour and how they relate to each level of threat |
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De-escalating & de-fusing situations |
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Identifying methods of defusing and de-escalating a potential confrontational situation – to achieve a win – win outcome. |
Practical Applications |
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Personal safety zones |
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Explanation of personal safety zones and how they relate to staff’s personal safety |
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Breakaway techniques (tailored towards the working environment) |
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